Create an API user for Xillio Support

You can submit a support ticket via https://xillio.freshdesk.com/support/tickets/new. To use the self service support portal you can also sign up for an account in our support system via https://xillio.freshdesk.com/support/signup. 

In certain cases it might be beneficial for Xillio support to (temporarily) get access to your tenant to test scenarios that assist us in the problem analysis. You can create a user by doing a post request to the create user endpoint:

POST /v2/users

You can use the following payload as the body of the post request. Make sure to specify a secure password for the password field. 

{
    "username": "xillio-support",
    "displayName": "Xillio Support",
    "roles": [
        "CONFIG_ADMIN",
        "CONTENTSCRIPT_ADMIN",
        "ENTITY_USER"
    ],
    "password": "<specify a secure password here>"
}

With the above roles Xillio Support can read and write your configurations and content scripts and read data and content from the configured repositories. If you have a problem with creating or updating metadata or content you should also include the "ENTITY_ADMIN" role. If you have a problem with user management you should also include the "USER_ADMIN" role.

When the problem is resolved you can use the delete user endpoint to remove the user:

DELETE /v2/users/xillio-support

This will completely remove the user from your tenant and withdraw any access of Xillio Support to your tenant or data.